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WE'RE HERE TO HELP

Need a little
support?

Need help with a child's profile, lessons, the star jar or a technical issue? Email StarJar and tell us what happened.

Support email

khanhqd.neu@gmail.com

Please include the app version, device (iPhone/Android) and a short description of the problem.

Frequently asked questions

How do I start a lesson?

On the Home screen, choose a subject, a question pack, then your child's favourite game. The “Continue” button takes them back to the most recent lesson.

How do I track each child's progress?

Open the parent area via the “Parents” button to manage a separate profile for each child and view their learning progress.

How do I create a custom question pack for my child or class?

Use Pack Studio on a computer (starjar.nsn-software.com/studio) and sign in with the same StarJar account as the app. Write at least 5 questions using the formats: choose text, choose image, listen then choose, fill in the blank, and speak English, then publish privately or share with a code/QR. In the app, go to the parent area → Library → enter the code to add the pack. Creating and sharing packs is always free.

Seen a shared pack with unsuitable content?

In the parent area → Library, tap “Report content” on that pack, or email us with the share code. You can remove the pack from your device straight away; we will review and remove packs that break the rules.

How do I download StarJar for iOS?

Open StarJar Quiz on the App Store or tap the “Download iOS” button on the home page, then install the app on your iPhone or iPad.

How do I download StarJar for Android?

Tap the “Download Android” button on the home page and follow the instructions on the download page to install the app.

Does the app cost money?

Built-in question packs and some games are free. Neon Defender is a one-time purchase. “All games — monthly” (49,000 VND/month) is an auto-renewing Apple subscription on iPhone/iPad; on other platforms it is a 30-day PayOS pass that does not renew (buying again extends by 30 days). Purchases are only made in the parent area and require a signed-in parent account.

If I change device or reinstall the app, do I lose purchased games?

No. Sign in again with the parent account, then go to the parent area → Store → Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account and data?

Go to the parent area → Settings → account → Delete account. All StarJar data on our servers will be deleted. See the privacy policy for details.

Can I sign in to the forum yet?

The forum, community accounts and sharing packs on the website are still being prepared. The community page will show “Coming soon” during this period.

When reporting a bug